CHAPTER ONE

1. INTRODUCTION

1.1   BACKGROUND OF STUDY

Communication is a means of bringing about change. It is the mainstream of any organization growth. There is need form interaction and understanding of management-employee relations this will bring about increased performance of all parties involved in the communication process or chain. According to Banihashemi (2011), communication as a medium, a means to performance ends, or as constitutive, as the end in itself.

Communication is a process of transmitting information from one person to another. According to Stephen (2011), communication is a critical factor in directing and mobilizing the workforce towards the accomplishment of the organizational goals or objectives. By creating understanding it enhances co-operation and promote effective performance.

According to Williams (2007) smart managers understand that the end effective, straight forward communication between managers and employees is essential for success According to (Mckinney, Barker, Smith& Davis, 2004)communication is essential to effective team performance and communications for any organization is like blood flow in the human body. Therefore any organization that understands the importance of communication uses it in their organizational environment. Since, it ensures coordination of factors of production and most importantly material and human elements of organization as an efficient network of change and advancement.

According to Snavely (2001) as cited by Robins (2006), communication process is initialed through the following means the sender-encoding-the message-the channel decoding-the receiver- noise and feedback. It is estimated that managers spend over 80% of their day communicating with others. Since most of the basic management process- planning, organizing, leading and controlling cannot be performed without effective communication. Importantly, the relevance of communication keeps advancing as the world becomes a Global village. The need to become visible to the world has made many organizations to embrace new technology that would increase organizational performance. There are also many issues affecting communication ranging from difference in sex, role of silence, inference of government and cross-cultural inference.

Many of sure organization is the Nnamdi Azikiwe University, as it explores the e-learning and e-training to empower its staff and student in the use of the internet in communicating policies, lectures, staff development and lot more. This would stand as a mile stone for the university as a whole networked for effective communication and performance.

Therefore it becomes important to emphasize on innovation and effective use of communication medium or channel to bring about high performance rate. Hence any breakdown in communication process or chain can have serious adverse effects on organizational performance.

1.2   STATEMENT OF THE PROBLEM

        The Communication is a process of passing information and understanding from one person to another, therefore, the method of disseminating the information in an organisation matters a lot. The challenges most of the organisation faces in terms of communication and management could be as a result of not taking staff on training so as to educate them with how they go about communication method in the organisation. Secondly, it could also be that the issue of tribalism in the organisation has not been a thing of discourse in the organisation. Finally, the several researches have been carried out on the impact of communication in an organisation but not even a single research has been carried out on the impact of communication in the management of an organisation in Nigeria.

1.3   AIMS AND OBJECTIVES OF STUDY

        The main aim of the study is to determine the impact of communication in the management of an organisation in Nigeria. Other specific objectives of the study include;

1. to determine the effect of communication in the management of an organisation.
2. to determine the extent to which communication affects the management of an organisation.
3. to determine the factors affecting communication and the management of an organisation.
4. to determine the influence of an organisation in the management of an organisation.
5. to proffer possible solutions to the problems.

1.4   RESEARCH QUESTIONS               

1. What is the effect of communication in the management of an organisation?
2. What is the extent to which communication affects the management of an organisation?
3. What are the factors affecting communication and the management of an organisation?
4. What is the influence of communication in the management of an organisation?
5. What are the possible solutions to the problems?

1.5   STATEMENT OF RESEARCH HYPOTHESIS

H0:    Communication has no significant effect in the management of an organisation.

H1:         Communication has a significant effect in the management of an organisation.

1.6   SIGNIFICANCE OF STUDY

        The study on the impact of communication in the management of an organisation in Nigeria will be of immense benefit to the entire Nigeria Telecommunication Ltd in the sense that it will enable the organisation to revisit and restructure their communication pattern so as to arrive at a very effective management of the organisation. The study will also enable the organisation in using a general language that everyone will understand in cases of any cultural diversity; so as to enhance effective management through good communication skills. Finally, the study will contribute to the body of existing literature and knowledge to this field of studies and basis for further research.

1.7   SCOPE OF STUDY

        The study on the impact of communication in the management of an organisation in Nigeria is limited to Nigeria telecommunications limited.

1.8   LIMITATION OF STUDY

Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).

Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.

1.9   DEFINITION OF TERMS

Impact    A marked effect or influence.

Communication     The imparting or exchanging of information by speaking, writing, or using some other medium.

Management   The process of dealing with or controlling things or people.

Organisation   An organized group of people with a particular purpose, such as a business or government department.