Our Archives

Call 08068929770 or 08122972656 for any enquiries.

Project Topic:

IMPACT OF INFORMATION TECHNOLOGY IN BANKING SECTOR (A CASE STUDY OF SKYE BANK)

Project Information:

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 90 ::   Attributes: Data Analysis, abstract
::   163 people found this useful

Project Body:

ABSTRACT

This project work is on the impact of information technology in the banking sector.  And Sky Bank will be chosen as a case study.

In doing this, both primary and secondary data were collected to solve the research problem.  The population of the study comprises of the personal of Sky Bank and the customers that patronize their services.

The research instrument used for data collection were questionnaire and oral interviews.  Tables, frequencies and percentages were used in presenting and analyzing the data collected.  The chi – square statistics was used at 5% level of significance to test the various hypothesis.

From the data analysis, the researcher came up with the following findings:

-                      That the customer are not satisfied with the level of information technology of the Bank  

-                      Then based on the findings above the researcher recommended the following that the bank should:

(a)        Improve the information technology to help them enhance efficiency of the services and satisfy their customers

(b)        That the bank should continue to source for information that would help them satisfy their customers.

(c)         The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.

The conclusion of this study is that information technology of Sky bank has a vital role to play in enhancing the efficiency of the services provided by the company.

 

TABLE OF CONTENTS

CHAPTER ONE

1.0    Introduction                                                       

1.1        Background of the study                              

1.2        Statement of Problem                                 

1.3        Objective of the Study                                                

1.4        Research Hypothesis                                             

1.5        Significance of the Study                             

1.6        Scope of the study                                             

1.7        Definition of Terms                                                     

CHAPTER TWO

2.0    REVIEW OF RELATED LITERATURE                 

2.1        Review Of Related Literature                        

2.2        Banking environment in Nigeria                    

2.3        Application of information system

applied in banking sector                             

2.4        Types of information system allied in

       banking sector                                            

2.5        The impact of information technology to all state bank (Head office in Enugu)                                             

2.6        Organizational Profile                                  

CHAPTER THREE

3.0    RESEARCH METHODOLOGY                          

3.1        Sources of Data                                         

3.2        Area of Study                                                    

3.3        Population of Study                                             

3.4        Sample of six Determination                        

3.5        Research Instrument                                   

3.6        Treatment of Data                                                      

3.7        Questionnaire Distribution                            

CHAPTER FOUR

4.0    Data presentation, analysis and interpretation                                                  

CHAPTER FIVE

5.0    SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION

5.1        Summary of Findings                                          

5.2        Recommendation                                               

5.3        Conclusion                                                 

Bibliography

Appendix.

 

 

CHAPTER ONE

1.0    INTRODUCTION

1.1    BACKGROUND OF THE STUDY:

The world is a global village.  It is due to the global state of the world that bedsore became such an organic economic activity armed at producing goods and services.

In this light of this organic nature of business, it constantly changes with improvement is science and technology.  Business men and women have seen the need to also change their mode of carrying out business activities in order to keep abreast with the current practice and to effectively face the constant and new challenges experienced or the business.

This growing expectation challenges prompt the business community into evolving means to smoothen the performance of business.  There are number challenges of business.  These challenges are characterized by the constant changes in trade of customer as well as the competition in the business circle by other competitors all towards achieving or controlling the patronage of the majority of the customer in the entire industry.

According to Nwukw (1998) an article written on 29th September, which says that many bank in the past has strive to improve their counter services and reduce to the minimum, the waiting time for such service by employing more staff to cope with increasing number of customers.

But this did not yield much result with the advert of information technology banks, like all state bank head office has been able to automate some aspect, if not all their operation and this has resulted to lower cost in terms of paid salaries to staff and wasting of customer.  With the help of information technology in the all state bank, according to information systems, the decision making proves, loans and credit evaluations and other banking services have been very efficient.  The all states bank head office having realized the existence in the competitive economy depends on the level of information technology adopt it protectively.  That the range of information technology adopted by all states bank must be determined by the peculiarity of its customer.

Thus, to compete favorable and effectively in the work of today’s complex business environment, the business has to keep itself abreast with the dynamic changes and also adopt new methods currently practiced all over the world, i.e by most success and business.  To this end this research world is set to study and research on “using management information system (MIS) to improve customers service and growth in the banking sector.

1.2    STATEMENT OF PROBLEM:

Information technology is an entrepreneurial as corporate resources should be managed and it greatly increase the opportunities that are available to the organization.

        As a result of the increased demand for customer deposits, Nigerian banks especially the new generalization bank have realized the imperative of good and prompt customer service. Also, due to the fact that the some customers lost their depositin the erstwhile technically insolvent or distressed banks, customers have now become wiser, more discerning alert and sophisticated with regard to choosing where it is safe to put their money  and where they would be served promptly, preferably in a pleasant, courteous and friendly environment.  Thus, they have started looking at the level of service and professionalism of the banks before depositing their funds.  Proximity to the bank is no longer the issue.  Safety and the level of service, with regard to quality, speed and efficiency has become the major imperative.

        On the part f the banks, they have realized that one way in which they can provide quality service is through the use of technology.  Hence there is a growing rate of adopting new technologies in Nigeria banking operations.  Moreover, there is a growing evidence that customers have started associating quality of service in a bank with the bank’s possession of online real time system. Infact, possession of such system is now judged to be the sine quanon of a high quality banking service in Nigeria.

1.3    OBJECTIVE OF TH STUDY:

Among the objective of the study are

(a)        To explore the correlation between information technology and services delivery ability of banks.

(b)        To investigate the effect of information technology, investment on profitability of the all state banks on customer loyalty.

(c)         To investigate the effect of information technology.

(d)        To relate the advent of information technology to effective services delivery of all stats bank.

(e)        To suggest how first, banks executive can direct and managed the image investment information technology and maximize profit.

1.4    HYPOTHESIS FORMATION:

The null hypothesis will be tested against the alternative hypothesis.

 

Ho1:  Customer choice of banks is not a function of the level of information technology investment of the bank.

 

Hi:    Customer choice of banks is function of the level of information technology investment of the bank.

 

Ho:   Customer loyalty do not depend on a high information technology extent in bank.

 

Hi:    Customer do not perceive all states banks as high information technology bank.

 

H3:    Customers do perceive all states bank s high information technology bank.

1.5    SIGNIFICANCE OF THE STUDY

The impact of information technology has contributed immensely to the growth of the banking sector in Nigeria.  Some available telecommunication and information technologies which are presently being used in the banking sector are telephone, facsimile, wireless radiophone, very small opertun terminal satellite (VSAT) telegraph and computer system. So, for a bank to be perceived as providing high quality service, that bank has to have an Information Technology (IT), system which it uses to deliver service to customer in a more timely, friendly and considerate manner, at no extra cost to the customers. The use of information technology increase bank productivity in that with the use of information technology , the bank can attend to a lot of customer since IT speeds up cashiers’ work.  The study revealed that information technology has appreciable positive effects on the bank productivity, cashiers service and bank services, banking transaction, bank patronage and customer services.  These affect the growth of the banking sector in Nigeria positively because customers can now collect money form any branches of their bank.  Also customers do not need to move about with large sums of money and customers are being attended to within a short period of time.

The effect of information technology on an enquiring on a customers’ state of account is highly appreciated by the customers.  It also revealed that telephone, computer systems and facsimile services are available in nearly all eh banks making use of information technology.  Also the use of ATM (Automatic teller Machine) has helped greatly in money transaction.

1.6    SCOPE OF THE STUDY:

Although this study is to cover all commercial bank.  The researcher focus on commercial banks especially Skybank.

1.7    DEFINITION OF TERMS:

Management information system, formal method of making available to management the accurate and timely, information necessary to facilitate this decision making process and enable the organization planning functions be carried out effectively.

Electric data processing; the department where data processing takes place for a few organization oral function usually accounting and billing this concept of computer based.

Project Department:

MORE BANKING AND FINANCE FREE UNDERGRADUATE PROJECT TOPICS AND RESEARCH MATERIALS


Get The Complete Project »

Instantly Share this Project On Social Media:

CLOSELY RELATED BANKING AND FINANCE FREE UNDERGRADUATE PROJECT TOPICS AND RESEARCH MATERIALS

A CRITICAL ANALYSIS ON THE USE OF FINANCIAL STATEMENTS IN ASSESSING THE PERFORMANCE OF AN ORGANIZATION (A CASE STUDY OF FIRST BANK NIGERIA)

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 72 ::   Attributes: Questionnaire, Data Analysis  ::   294 engagements

ABSTRACT This project work is carried out to examine the contribution of micro finance banks to the development of Small and medium scale enterprises in Nigeria. The Brass micro finance bank is used a...Continue reading »

A STUDY ON THE ACCEPTANCE AND ADOPTION OF THE CBN CASHLES POLICY IN PORT HARCOURT, NIGERIA

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 76 ::   Attributes: Questionnaire, Data Analysis,Abstract  ::   225 engagements

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND TO THE STUDY One of the prerequisites for the development of national economy according to Ajayi et al, 2006 is by encouraging a payment system that is secu...Continue reading »

A STUDY ON THE IMPACT OF BUDGETARY CONTROLS ON THE PERFORMANCE OF AN ORGANIZATION (A CASE STUDY OF FIDELITY BANK PLC)

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 80 ::   Attributes: Questionnaire, Data Analysis,Abstract  ::   232 engagements

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY AND PROFILE OF THE ORGANIZATION Following the uncertainties prevailing in the Nigerian business environment today, managers and stakeholders mu...Continue reading »

ANALYZING PERFORMANCE APPRAISAL TECHNIQUES IN UNION BANK NIG PLC

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 67 ::   Attributes: Questionnaire, Data Analysis,Abstract  ::   691 engagements

CHAPTER ONE INTRODUCTION 1.1. BACKGROUND OF THE STUDY In any evaluation of the condition necessary for the growth and survival of an organization, the role of performance appraisal is a strategic f...Continue reading »

AUDIT INDEPENDENCE: ENHANCING ACCOUNTABILITY AND TRANSPARENCY IN CORPORATE ORGANIZATIONS

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 71 ::   Attributes: Questionnaire, Data Analysis,Abstract  ::   240 engagements

CHAPTER ONE INTRODUCTION 1.1. Background of the study The subject of transparency and accountability in modern day corporate organizations has continued to receive attention as never before. It has b...Continue reading »

CREDIT MANAGEMENT AND ISSUES OF BAD DEBTS IN COMMERCIAL BANKS IN NIGERIA

 Format: MS WORD ::   Chapters: 1-5 ::   Pages: 68 ::   Attributes: Questionnaire, Data Analysis,Abstract

The article on this topic (credit management and issues of bad debts in commercial banks in Nigeria) is an extract from literature review of the project material. The complete project work would be ma...Continue reading »

What are you looking for today?

TESTIMONIALS:

  • 1. Rita Eze from abia state university said "thank you so much for your sincerity; i will tell my friends about you guys.".
    Rating: Very Good
  • 2. JULIET from UNIMAID said "I THANK YOU GUYS FOR BEING HONEST.....I WILL TELL MY FRIENDS ABOUT YOU GUYS. THANKX SO MUCH".
    Rating: Excellent
  • 3. Lilian Terdoo from BSU said "i have nothing to say but thanx for being honest. i appreciate u guys...".
    Rating: Very Good
  • 4. Demien Johnson from UNN said "Uniprojectmaterials is a blessing to researchers. my job was eased up by you guys. your jobs have good quality and was delivered on time to me. Thanks a million times".
    Rating: Very Good
  • 5. Patience from unilag said "i was having difficulties handling my dissertation of 12000 words. until i stumbled on uniprojectmaterials, my work was ready in three days with high quality write up and excellent data analysis, i will tell all my friends about u guys. Mr Donald is a very nice person, he should be in charge of the phone. he attended to me very well. God bless. ".
    Rating: Excellent
  • 6. James Ike from College of Education, Gindiri said "Great delivery. Una dey try wella!!!".
    Rating: Excellent

Paper Information

Format:ms word
Chapter:1-5
Pages:90
Attribute:Data Analysis, abstract
Price:₦3,000
Get The Complete Project »

Best Selling Projects

Our Archives